An islander is urging people to e-mail Citylink with their experiences of trying
to book a seat on the Ullapool ferry bus.
Travellers regularly complain about being left behind on the Inverness -Ullapool
service which connects with the Stornoway ferry.
Numerous foot passengers have been caught out just turning up without a ticket on
the twice daily service.
In one case, other travellers had a whipround to pay the £80 taxi fare for a couple
to go from Inverness to Ullapool.
Stornoway - Ullapool passengers urged to make their bus complaints known
2 March 2017
Often the bus is booked up when last minute travellers try to reserve a seat.
Cal Mac staff at Stornoway - who take seat bookings for Citylink - unfairly bear
the brunt of people’s frustration when told there is no room on the bus.
Citylink, which does not get a subsidy to run the service, has long stopped its traditional
practice of having another vehicle on standby - just in case the first one is full
- as it is unprofitable to operate a bus just for a handful of surplus people.
However, it does provide an additional coach if all seats are reserved more than
48 hours before departure.
MSP Rhoda Grant discussed the problem with Peter Knight, the head of Citylink, and
discovered the coach firm had received no direct complaints.
Christine Macsween from Point, Lewis, says people who have been affected should inform
the company by e-mailing email@example.com.
Mrs Macsween said: “There have been numerous problems with the Citylink bus service.
“Passengers hoping to get a last minute seat on the bus have been turned away.
“Ferry cancellations have had a knock-on effect on passengers booked on the bus losing
“To resolve this situation as quickly as possible, Citylink need to fully understand
the problems faced by their bus passengers.
“ The e-mail link above is available for people to let the company know the personal
transport problems they have faced.
“Hopefully Mr Knight will come up with speedy solutions.”