Scottish Gas are challenging claims Stornoway households are being overcharged up
to £1 million a year by being blocked from switching to cheaper deals.
Scottish Gas suggested the case of an island guest house operator is an isolated
error and insist hundreds of islanders have changed to another price structure.
A Scottish Gas spokesman said: “More than 350 of our customers in Stornoway have
switched tariff to take advantage of a different deal – so the suggestion that up
to a thousand gas customers may have been overcharged by being prevented from switching
to cheaper tariffs is not true.
“We write regularly to all Scottish Gas customers telling them if there is a cheaper
tariff available, and many take advantage of this to switch.
“Unfortunately our customer Mr McPherson was given the wrong advice when he rang
to inquire about a Sainsbury’s Energy tariff.
“We’re in contact with him to discuss a goodwill gesture for the mistake we made
in his case, and are reiterating to our call centre teams the correct advice for
any Stornoway customers wishing to switch.”