The closure of the Inverness police control room moving towards its final stage.
“Significant progress” has been made for the safe transfer of business on Tuesday
from Inverness Area Control Room (ACR) to the North ACR and Police Scotland Service
John Hawkins, ACC Local Policing North said: "We are already realising
the benefits from the changes made to date, including police commanders now commanding
incidents across legacy boundaries without significant challenges.
"The integration of legacy service centres has increased capacity and resilience.
“Creating the Police Scotland Service Centre (PSSC) with fewer, larger sites and
distributing calls across these sites reduces queues, allows us to deal with periods
of peak call demand more effectively and reduce waiting times for the public, especially
when dealing with large scale incidents.”
He added: “Currently 95% of all 999 and 101 calls are answered within the PSSC and
we are delivering a consistent, professional policing service to all of our communities,
no matter where they are located.
"Currently, Highland and Islands Division is the only policing division sitting out
with the revised structure.”