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Job title: Patient Adviser
Organisation: Western Isles Citizens Advice Service
Term: Fixed to: 31 March 2016
Salary: £10,471 plus Islands Allowance (pro – rata)
Hours: 18 per week
Closing date: 27 March 2015
Location: Lewis CAB, Stornoway
Responsible to: Bureau Manager
The role
The Patient Adviser will work with the Citizens Advice Bureaux in the local health board area. The Patient Adviser will provide advice and information to clients who wish to give feedback or comments, or raise concerns or complaints to the NHS, support bureaux volunteers, produce quarterly statistical reports, carry out marketing and liaise with external organisations.
Background
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
Organisation profile
Western Isles Citizens Advice Service is the major provider of information, advice and assistance in the Western Isles.
We are staffed by trained volunteer advisers under the supervision of the management team, and provide responses to clients' enquiries covering the whole range of social issues. Despite being a generalist service, most enquiries are concerned with matters related to problems of poverty and deprivation.
The local offices are wholly independent and receive their core funding from Comhairle nan Eilean Siar. We are an autonomous body under the control of a local Board of Directors. These consist of representatives of local statutory and voluntary agencies, elected members of the public, and volunteer representatives.
We are members of Citizens Advice Scotland (the Scottish Association of CABx), and as such must meet specific conditions of membership related to standards of service and other matters.
Enquiries are across a wide range of fields, and clients expect high quality advice and assistance (including representation at tribunals and in Court when appropriate) on what are, at times, highly complex matters. The main enquiries at the present time relate to problems with welfare benefits and money; employment; goods and services; housing; and family and personal situations.
How to apply
Further details and application pack available at: www.cas.org.uk
Please email completed application forms to: roddynicolson@lewiscab.casonline.org.uk
Closing date for applications is: 5 pm: 27 March 2015
Interviews will be held: week – commencing 6 April 2015.
Committed to equal opportunities
Western Isles Citizens Advice Service
Scottish Charity Number: SC015018
Patient Adviser
Western Isles Citizens Advice Service
