Research by Which? and Trading Standards Scotland has consistently shown that people
in Scotland receive more nuisance calls than people elsewhere in the UK – with Which?
showing that three of the top five cities receiving the highest number of nuisance
calls were Scottish.
Mr Brown said: “I set up the commission last year to specifically tackle the growing
problem of nuisance calls, which are disproportionately affecting Scotland.
“We’re already working with enforcement agencies, telecoms providers, and the makers
of call blocking technology to find practical solutions that will help people protect
themselves, and with business, to change the behaviour that leads to illegal calls
in the first place.”
He added: “However, more needs to be done. That is why I am calling on the UK Government
to bring forward further powers to better protect consumers and punish offenders.
“Although the regulation of nuisance calls remains a reserved issue, I also recognise
the vast majority of UK regulators, UK businesses and people support the Scottish
Government’s desire for a system that better protects our citizens from this serious
“The people of Scotland deserve to see action being taken which recognises and responds
to the seriousness of the problem. That is why I will be bringing forward an action
plan outlining the commission’s proposals for protecting consumers and reducing the
impact of unwanted calls in the coming months.”
Call for stronger action on nuisance calls
14 March 2017
The UK Government should introduce tougher powers to prevent nuisance calls, Economy
Secretary Keith Brown has said.
Mr Brown said directors who allow the practice should be fined to signal it will
not be tolerated
“Simpler and clearer ways” should be provided for people to report nuisance calls,
The call comes ahead of the final meeting of the Scottish Government’s Nuisance Calls
Commission on Wednesday, which will examine the current regulatory and enforcement
environment to identify any potential improvements.