A major technology outage which knocked out Loganair’s electronic passenger ticketing system has been resolved.
The company’s last update said online bookings and check-in had resumed.
Over 50 airlines which deploy the same booking platform and IT control system were hit by the serious problem since early Tuesday morning.
Travellers had to resort to contacting the airline by phone to book flights and make
ticket changes. They were also told to turn up early at airports to be checked-in
by hand as the software crash also affected the company’s computerised airport management
and check-in operation.
Flights were not affected and operated as normal but travellers encountered difficulties
trying to buy tickets and reserve seats. Check-in took longer than usual as the process
was undertaken manually at the airport.
Problems preventing air discount card reservations were later fixed.
However Loganair was still “experiencing issues” with travel management for inter-airline
bookings earlier today.
The team were also “working hard to resolve” issues with Loganair Loyalty and Avios said the air operator.
Believing the outage to be fixed on Thursday, Loganair declared itself to be “fully operational” and gave 5% discounts on new bookings as a goodwill gesture for all the of the hassle encountered. But the offer vanished within hours after the malfunction returned.
Luke Farajallah, the company’s chief executive, says the outage was “unprecedented” and apologised to customers while thanking them for their “ongoing patience and understanding.”
Loganair back on track after major three day online ticket system shutdown
11 April 2025
Loganair’s booking and check-in computer systems were affected
