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Switched-off internet users in the North Tolsta district of Lewis may have to wait until nearly May before their service is resumed, it is understood.

 

The Connected Communities service which supplies rural areas of the islands has been switched off in the district.

 

The alternative means ordering a service from a commercial internet provider but a damaged cable means that a number of households in the area cannot be hooked up to the new superfast broadband network.

 

Some users have been told by their provider that necessary cabelling work will not be done until later this month. A further ten days may be required before individual homes are switched on.

 

Telcom company BT - which is installing the fibre broadband infrastructure - pledged to install a new section of cable.

 

A BT spokeman said: “We are hopeful of a solution very soon for the customers that are still waiting.

 

"A damaged section of cable is being replaced and upgraded so that we can get the remaining end users back in service and offer them fibre broadband."

 

Once service has been restored, affected users can "discuss compensation with their service providers.”

 

BT Scotland confirmed it is considering a letter raised by councillor Donald Crichton who said there are also wider problems with the rollout of superfast broadband across the Broadbay area.

 

BT said its chief executive Brendan Dick has "received correspondence from Cllr Crichton and will be discussing the matters raised with colleagues, before replying directly to Cllr Crichton."

 

 

 

 

BT to replace damaged internet cable

 

6 April 2016