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Holiday Advisor Hebridean Hopscotch Holidays
Vacancy posted 10 May 2016
Location: Stornoway
Start date: 1 July 2016
Job Type: Full time permanent position.
Closing date for applications: 31 May 2016
Salary: £18,300 per annum plus annual performance bonus.
We are a leading provider of all-
Key responsibilities include:
- ·Ensuring customers enjoy excellent holiday experiences.
- Building an extensive knowledge of the Hebrides as a holiday destination.
- Listening to clients wishes and creating bespoke holidays that best match their interests, abilities and expectations.
- Engaging fully with our Hopscotch holiday sales and administration team.
Ideal personal attributes:
- Knowledge of and enthusiasm for Outer Hebrides.
- Experience of working as part of a team.
- Well organised with good literacy and numeracy skills.
- Self-
motivated, intuitive, positive and persuasive personality, - An ability to focus on a task and pay attention to detail.
- Sales experience is an advantage but not essential.
To learn more about our business, please check out our web site. If you feel that you're the person we're looking for, please send an email to jobs@calahotels.com with your CV as an attached Word or PDF file, together with a brief letter of application providing any further relevant information.
A draft job specification is shown below and could possibly be adjusted to suit the needs of the business and or the successful candidate.
Should you require additional information about the appointment, please feel welcome to Kenneth Mackenzie call 01851 706611.
Hebridean Hopscotch Holidays is a trading division of Kenman Holdings Ltd, which is an associate company of the Outer Hebrides leading hotel group, Cala Hotels.
Hebridean Hopscotch Holidays 11 James Street | Stornoway HS1 2QN
Job specification for Hebridean Hopscotch Holidays' Holiday Advisor
General responsibilities:
1. To build and maintain strong business relationships with other members of our sales team.
2. To build excellent customer relationships throughout all stages of the holiday process.
3. To contribute to sales and marketing activity and, in cooperation with other staff, to create ideas to grow our business.
4. To gain and to pass on to clients and colleagues an intimate knowledge of the holidays, properties, local area, transport, activities, etc.
Specific tasks:
On a rotating annual basis from December.
1. Contribute to the preparation of our holiday brochure and maintain customer email databases.
2. Contribute to the content in our regular email-
3. Work with staff to complete new brochure mailing.
4. Contribute to daily team progress meetings, to include work scheduling and identification/resolution of problems.
5. Take a share in selling and administrating holidays.
6. Organise vehicle and bicycle hire allocation.
7. Participate in the processing of purchase and sales invoices.
8. Participate in our quality control and complaints procedure.
9. Contribute to the annual holiday pricing process and the conclusion of agreements with accommodation providers.
10. Contribute to the ongoing brief for brochure and web presence, including Facebook and any other future social media activity.
11. Learn to complete minor text updates on our website and Facebook pages.
12. Contribute to sales/marketing support activity.