Energy industry regulator Ofgem is continuing to investigate claims that Stornoway
gas customers were overcharged for many years.
Around 1,100 British Gas - which trades as Scottish Gas north of the border - customers
in the town were discriminated against because they live on an island it is claimed.
Stornoway guesthouse operator Derek McPherson said the utility imposed a more expensive
Town residents were denied access to the cheapest tariffs – potentially paying thousands
of pounds more than mainland customers.
Following MP Angus MacNeil’s intervention, the regulator Ofgem took up the issue
to ensure island customers are allowed to move onto the cheapest tariff.
Regardless of where they live, Ofgem insists all Scottish Gas customers are entitled
to the firm‘s cheapest tariffs, including its “white label” operation with Sainsbury’s
Mr MacNeil and Mr McPherson met with Ofgem bosses - Anthony Pygram and Shona Fisher
- this week over the controversy.
The pair said the probe is still ongoing and advised that affected Stornoway consumers
could raise a complaint with the Ombudsman Services - Energy.
The MP is now writing to the 40 plus constituents who contacted him on this issue
to suggest this course of action.
Mr MacNeil said: “This issue was brought to my attention last year by Stornoway guesthouse
proprietor Derek Mcpherson who has been a stalwart in pursuing this matter to ensure
he and the wider community can get the best deal.
“I am pleased that we have had an initial victory in that all Stornoway customers
now have access to the cheapest tariffs as a result of this issue being highlighted
“However I am continuing to press this matter with Ofgem to investigate whether the
deals offered to island customers in the past were the cheapest available.
“I do not think this was the case and expect to hear Ofgem’s view on the situation
before the end of the year.”
Energy regulator continues probe into Stornoway gas overcharging claims
29 Sept 2017
MP Angus MacNeil and Derek McPherson forced Scottish Gas to allow customers to switch
to lower tariff