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Executive Complaint Handler
Salary Competitive salary together with up to 10% bonus and benefits, including:
private healthcare, discount for our products, holiday scheme and more
JOB TITLE: Executive Complaint Handler
LOCATION: Stornoway, Isle of Lewis
SECTOR: Telecommunication, Customer Service
Would you like to manage high level complaints and make difference within our customer
This is exciting opportunity to provide our customer with best possible service!
Do you have an ability to empathise with customer problems with high standards of
what constitutes a strong customer experience? The overall objective of this role
is to improve customer experience and satisfaction levels.
Complaints should be handled through to satisfactory resolution ensuring that all
issues are handled to a very high standard and in accordance with regulatory guidelines
from Ofcom and ombudsman Services.
How will I add value in this role?
A main purpose of this role is to ensure the CEO Exec team continues to deliver outstanding
customer service whilst supporting customers with complaint resolution.
We pride ourselves on providing dedicated case management for customers and take
full ownership of an issue ensuring that we reach the right resolution as effectively
Understand customers view points and their experience
Identify the root cause of complaints and channel them internally for continuous
Act as the Voice of the Customer for all internal projects offering unique insights
from a customers’ perspective
Ensure that we are compliant with all Regulatory and Legal requirements
Support our colleagues and enjoy a collaborative way of working with all areas
of our business.
To be considered successful
Excellent communication skills,
Excellent organisational skills,
Negotiation and objection handling skills,
Be great to also have:
Technical experience: phone, BB, mobile
Previous experience in complaints management
In return, we offer employee benefits that are second-to-none and include: private
healthcare and competitive holiday scheme as well as attractive discounts off our
exciting range of products and services. We can also provide you with competitive
salary together with up to 10% bonus.
You might be able to enjoy challenging but supportive work environment within a highly
innovative division of TalkTalk. We believe that working at TalkTalk is more than
just a job. With a commitment to developing talent and putting our customers and
the wider community at the forefront of everything we do, we believe that TalkTalk
really is a Brighter Place for Everyone!
It’s an exciting time to be a part of TalkTalk as we lead the way as the UK’s leading
provider of value for money landline, broadband, mobile and TV services with a customer
base of over 4 million amid continued growth. With a commitment to developing its
talent, TalkTalk offers a genuinely diverse, safe and supportive work environment,
where "actions not words" fosters a culture of achievement and personal development.
How to apply
If you are driven and focused on getting results and thrive in a fast pace environment,
this might be the opportunity you're looking for!