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TalkTalk

Executive Complaint Handler

 

Salary Competitive salary together with up to 10% bonus and benefits, including: private healthcare, discount for our products, holiday scheme and more

 

JOB TITLE: Executive Complaint Handler

 

LOCATION: Stornoway, Isle of Lewis

 

SECTOR:   Telecommunication, Customer Service

 

Would you like to manage high level complaints and make difference within our customer service?

 

This is exciting opportunity to provide our customer with best possible service!

 

Do you have an ability to empathise with customer problems with high standards of what constitutes a strong customer experience?  The overall objective of this role is to improve customer experience and satisfaction levels.

 

Complaints should be handled through to satisfactory resolution ensuring that all issues are handled to a very high standard and in accordance with regulatory guidelines from Ofcom and ombudsman Services.

 

How will I add value in this role?

A main purpose of this role is to ensure the CEO Exec team continues to deliver outstanding customer service whilst supporting customers with complaint resolution.

 

We pride ourselves on providing dedicated case management for customers and take full ownership of an issue ensuring that we reach the right resolution as effectively as possible

 

 

To be considered successful

 

Must-have:

 

Be great to also have:

 

The Benefits

In return, we offer employee benefits that are second-to-none and include: private healthcare and competitive holiday scheme as well as attractive discounts off our exciting range of products and services. We can also provide you with competitive salary together with up to 10% bonus.

 

You might be able to enjoy challenging but supportive work environment within a highly innovative division of TalkTalk. We believe that working at TalkTalk is more than just a job. With a commitment to developing talent and putting our customers and the wider community at the forefront of everything we do, we believe that TalkTalk really is a Brighter Place for Everyone!

 

The Company

It’s an exciting time to be a part of TalkTalk as we lead the way as the UK’s leading provider of value for money landline, broadband, mobile and TV services with a customer base of over 4 million amid continued growth. With a commitment to developing its talent, TalkTalk offers a genuinely diverse, safe and supportive work environment, where "actions not words" fosters a culture of achievement and personal development.

 

How to apply

If you are driven and focused on getting results and thrive in a fast pace environment, this might be the opportunity you're looking for!

 

Apply now to the TalkTalk Careers team!

https://talktalk.wd3.myworkdayjobs.com/TalkTalkCareers/job/Stornoway/CEO-Agent_R0002478-1

 

 

For a confidential discussion, please call Marta Bilas, Talent Acquisition Specialist

marta.bilas@talktalkplc.com; 0203 73 33 435