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Customer Service Agents

Stornoway Airport


Full and Part Time Available


Applications are invited from enthusiastic, flexible and motivated people who have excellent communication and customer service skills to join our team at Stornoway Airport.  

Customer Service Agents have varied duties, including:  checking in of passengers and luggage, processing customer tickets, provide updates on flight arrival and departure times, advise on aircraft boarding procedures, ensure compliance with safety and security regulations and making accommodation/travel bookings for passengers when flights are cancelled.

In addition, CSAs work outside (in all weathers) on the ramp, guiding passengers to/from the aircraft, moving luggage and operating plant and equipment around the aircraft.

Previous experience of working in an airport or similar customer service role would be advantageous.  However, it is not essential as full training will be given.  The successful candidates will ideally hold a full DVLA driving licence.

A full time contract has 40 basic hours per week with opportunities for over time.  Weekend working is part of the normal roster, to deliver the 7 day a week flight operation.

As you will anticipate, due to factors such as weather and disruption, additional hours will require to be worked, at short notice, to deliver the operation and assist passengers.  The need to be flexible is therefore a requirement of the role.  


An attractive remuneration package is on offer, including company pension.


To apply, please send your CV by e mail to