Council improves its performance management 3/6/14
An Accounts Commission report has highlighted that the Comhairle still fails to give
all staff an annual performance appraisal - considered to be an integral part of
staff and service training and development plans.
The local authority monitoring body says more needs to be done to ensure all departments are completing these plans.
While the Comhairle has made significant progress developing its performance management framework and reporting its performance to the public, its public reports should give more attention to less successful aspects of its performance and what it is doing to address the issues, says the report.
The report highlights significant improvements in the way the Comhairle is run including
getting a “more effective culture of performance management and self-
“An increased pace of change is evident, especially in key areas such as asset and workforce management.
“Other improvements include a decrease in sickness absence and a substantial rise in the proportion of staff receiving annual performance appraisals.”
The report pointed out the Comhairle should improve the way it evaluates the satisfaction of customers and citizens.
Accounts Commission Chair Douglas Sinclair said: "There has been significant improvement at the Comhairle and that is very encouraging.
"What it needs to do now is sustain that momentum in the longer term and make the culture of continuous improvement a permanent one."
Comhairle Leader Angus Campbell, said: “I and my colleagues in the Comhairle are also aware that further improvements can be made and we are continuing to work on these, specifically in the area of evaluating customer satisfaction and maintaining the momentum in continuous improvement.’