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SNP MSP, Alasdair Allan, has raised concerns with Highlands and Islands Enterprise about the future of jobs at Consumer Advice Direct’s (CAD) call centre in Stornoway.

 

All 27 workers have received letters advising them that CAD have “decided to make them redundant” with effect from the end of March.

 

Alasdair Allan commented: “This is obviously a significant number of jobs for the Western Isles and I am concerned to make sure that all is done that can be to ensure that work is retained in the islands.

 

Mr Allan said HIE is “working with the company and employees to find a way forward.”

MSP raises concerns over call centre jobs

23 January 2015

He added: “It is clearly important that Consumer Advice Direct clarify their intentions and avoid the current uncertainty as this is an outstanding facility both in terms of its service to the public and because of the important jobs it provides in the fragile island economy.”

 

Union Unison has also raised concerns.

 

A spokesman for Citizens Advice Scotland which runs the Stornoway call centre said: “Citizens Advice Direct operate the contract to deliver the Consumer Advice Service telephone helpline. Citizens Advice Scotland are contract managers on behalf of the Government’s Department of Business Innovation and Skills.

 

“It is normal practice across the voluntary sector to have to wait until Government has concluded its budgeting processes before grants and contracts can be issued.

 

“In such cases it is not unusual for redundancy notices to be issued, even though all parties understand the prospect of these being realised is remote. “