Contact newsdesk on:  info@hebridesnews.co.uk

Classified adverts   I   Jobs                               

 Local Services     

 

Hebrides News

 

Ferry operator CalMac is changing the way it alerts customers to disrupted services.

 

An additional service status of yellow is being added to the existing green, amber and red categories on their website to give passengers clearer information about potential disruption.

 

This new yellow alert now separates out potential disruption from actual disruption on a route.

 

The yellow colour will be used to tell customers to remain aware and check for updates to their service before travelling, as there is a possibility of disruption.

 

Amber alerts will now be used to inform customers that one or more sailings are disrupted. This includes significant delays , cancelled sailings, suspended sailings, diverted sailings or vessels turned back unable to berth.

 

The red alert will continue to be used to indicate when all sailings on a route are cancelled for the remainder of the day.

 

Cal Mac's director of operations, Drew Collier, said public feedback indicated the existing amber alert covered too broad a range of situations and caused confusion.

 

He said: “Weather on the west coast of Scotland will always be a challenge so giving customers as much accurate, up to date information as possible will allow them to plan their journey to take account of all eventualities.”

 

Cal Mac adds new colour to disruption alert system

 

5 April 2016