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The majority of bus users in the Western Isles are unhappy with the frequency of
services, according to a new study.
Some 59% of passengers in a survey highlighted they are dissatisfied with the number
of timetable runs.
Bus services across the islands have been cut in past years and are again under the
spotlight at the comhairle.
Over 300 islanders took part in the survey by the Western Isles Citizens Advice Service.
On the positive side:
· 88% of respondents are satisfied with the cleanliness and condition of buses
· 73% are generally happy with their punctuality, and 86% with driver behaviour.
· 75% report that they feel the services offer good value for money.
The number of responses from Western Isles was one of the highest of the 32 council
areas in Scotland. Only Glasgow, North Lanarkshire and Dundee provided more.
Citizens Advice Scotland will now be meeting with bus companies, local authorities
and the Scottish Government to find ways of delivering a positive way forward and
addressing these issues.
Survey finds most bus users dissatisfied with frequency of services
7 March 2018