MSP Alasdair Allan has called on BT to improve their services to the local island
communities, after a catalogue of complaints made to his constituency office in Stornoway
in the past few months.
In a letter to BT’s head of service in Scotland, Brendan Dick, Dr Allan has called
for improvements across the islands, and for BT to address the issues that islanders
have been facing, ranging from persistent installation delays to intermittent network
Alasdair Allan commented: “As the Scottish Government continues to invest in broadband
services across Scotland, it’s time for BT to up their game in the Western Isles.
The number and the nature of the complaints I have received to my constituency office
is not acceptable.
“In the 21st century, a reliable broadband service is not a luxury, but an essential
part of everyday life. In rural communities such as ours, many rely on their broadband
services to run their local businesses, or maintain contact with friends and family
on the mainland.
“The Scottish Government has bold and ambitious plans to invest in ensuring that
100% of premises across Scotland can reach a superfast connection by 2021. BT must
also show some ambition for our islands, and address the faults that have affected
too many service users.”
“Catalogue of complaints” over BT service in Western Isles