If you started your Christmas shopping in the Black Friday sales, make sure you’re
up in the know.
Here's some top tips from Which? to get you started:
Your return rights may be stronger if you shop online - you are legally entitled
to a full refund for a non-faulty, online purchase if you change your mind within
14 days of delivery, but this may not be the case if you bought it in store.
But, be aware of online scams - it’s always best to double-check the domain name
of the website you’re buying from and beware of unusual payment methods, like bank
transfers.
Your return rights for non-faulty products may vary from store to store - whilst
some stores may choose to offer a full refund for a product you no longer want, others
may disappoint consumers by offering a credit note, an exchange or nothing.
If you’re shopping on the high street, make sure you check the individual return
policy at the till.
Not all products will be cheapest on Black Friday itself - research found that only
8% of the Black Friday deals Which? checked from last year were cheapest on Black
Friday itself.
