Alasdair Allan MSP commented: “Glasgow Airport is the main airport for people coming
to and from the Isles. If these delays are being caused by the check-in desk arrangements
then that is something that needs to be addressed as a matter of urgency.”
The MSP said: “We cannot have a situation where island passengers are the only ones
to face these kind of queues on a regular basis.”
A spokesperson for Loganair said: “We are working with Glasgow Airport in relation
to check-in desk allocation and to improve the facilities they have made available
“We had some issues on Monday which were mainly due to the number of customers requiring
rebooking or ticket changes following bad weather delaying services out to Islay,
Campbeltown and Tiree.
“We have also launched an online check-in and mobile boarding pass system which allows
passengers with smart phones to by-pass check-in desks completely.”
Long queues at Loganair check-in
10 Sept 2017
MSP Alasdair Allan has written to both Loganair and Glasgow Airport following reports
of excessive queue times for island flights over last weekend weekend.
One passenger from South Uist complained last Sunday’s queue was up to the terminal
building’s entrance and that people were having to wait in line for around an hour.
Loganair has been reduced to a single check-in desk at the airport since the company
ended its franchise agreement with Flybe and began operating independently.